As Hitit Customs Brokerage, we adopt as the cornerstone of our quality management system the principle of delivering accurate declarations, fast processes and transparent digital tracking to our customers across export, import, free zone and temporary regime operations.
Our Quality Commitments
In accordance with the requirements of the ISO 9001 Quality Management System, we commit to continuously maintain a service quality that meets and exceeds customer expectations. Within this framework:
- Standardized checklists are applied to every file.
- HS code, valuation and origin accuracy pass through double approval before declaration.
- Every stage of the operation is recorded in our digital system.
- Customer feedback is measured and reported in a structured way.
Implementation Principles
Our quality policy is applied at every stage from the start of an operation to the closing of a file. The implementation framework is based on the following principles:
- Regulatory Compliance: Full compliance with the Customs Law, related regulations and communiqués is fundamental.
- Process Standards: Every operation is conducted in accordance with written procedures.
- Measurability: Key Performance Indicators (KPIs) are tracked regularly.
- Transparency: Information shared with the customer is reflected in the digital panel as documented evidence.
Continuous Improvement
Hitit Customs evaluates regulatory changes, sector dynamics and customer feedback as continuous improvement opportunities. Our quality management system is regularly renewed through at least one internal audit per year, quarterly management review meetings and annual customer satisfaction measurement.
All our staff participate in development programs on customs legislation, risk management and digital operations as part of the annual training plan.
Responsibility Statement
This policy has been published with the approval of senior management and is binding on all our employees and business partners. Each department manager is responsible for implementing the policy. The Quality Management Representative and senior management are jointly responsible for the overall functioning of the quality management system.
Hitit Customs Brokerage Senior Management